‘Online Monitoring’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline could hardly be considered an natural focus for digital platform algorithms.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an marketing transformation, where major corporations are investing heavily in content creators and reducing expenditure on promoting products in conventional outlets.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by scientist Robert Cheeseborough, who saw laborers using on their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have chronicled its broad application in “life hacks”.
Hailed as a solution for polishing footwear or extending perfume longevity, as well as a fix for creaky hinges. It has even been deployed to stop the scourge of snack dust adhering to hands.
Harnessing the Hype
Spotting its digital renaissance, marketers at Unilever boosted the tips by tasking their in-house experts with verification and letting the content creators in on the results.
Assertions that it diminished the sting of chili on the mouth were validated. This was also the case for ideas it could extend fragrance and rejuvenate purses. Suggestions it could bleach teeth or extend lashes were refuted.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. However, this online trend has helped convince executives to dramatically increase investment in content creators.
This tracking of digital spaces to inform business strategy has been termed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
Selina Sykes, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without killing the party” was paramount.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and sharing usage tips.
“There’s this moving away from a mass communication approach, where we would just send out ads … Now it’s many conversations, diverse communities. Changes in digital feeds means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by users, talked about by other people, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects profound shifts taking place in media consumption, with younger consumers allocating more attention to digital networks than traditional TV, print, or radio.
The shift is reflected in declines in traditional media advertising. Across Britain, commercial funding for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade.
Influencer Marketing Expansion
This further signifies a merging of functions as large companies almost become production houses themselves, partnering with a multitude of digital creators to enhance their items.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us audiences believe endorsements from the creators they engage with more than they trust ads. That’s a consistent trend.”
He said brands could also save money by investing in creators over big traditional media campaigns, which also enables easier content adjustment to see what works.
This strategy is expanding. Marketing investment on the creator economy is rising at quadruple the rate than total media spending. In the US, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, executives said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”